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Dry Cleaners Customer Satisfaction Survey
*1.
How likely is it that you would recommend our dry cleaning store to a friend or colleague?
Not at all likely | Extremely likely |
0 | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 |
2.
How often do you use dry cleaning services?
4 times or less per year
5-12 times per year
13-18 times per year
19-24 times per year
25 times or more per year
3.
How would you rate the quality of our dry cleaning services?
Excellent
Above average
Average
Below average
Poor
4.
What is your gender?
Female
Male
5.
What is your age?
Under 18
18 - 24
25 - 34
35 - 44
45 - 54
55 - 64
65 or above
6.
How long have you been a customer of our dry cleaning store?
First time
Less than 6 months
6 months to 1 year
1 to 3 years
Over 3 years
7.
How important is same-day service to you?
Extremely important
Moderately important
Somewhat important
Slightly important
Not at all important
8.
How important is after-hours drop-off to you?
Extremely important
Moderately important
Somewhat important
Slightly important
Not at all important
9.
How many different dry cleaners have you used in the past 6 months?
1
2 - 3
4 - 5
More than 5
10.
Do you have any other comments, questions, or concerns?
Not at all likely | Extremely likely |
0 | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 |
0 | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 |
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